Shipping Policy

Welcome to au-cigs.com. We are committed to delivering your orders promptly and securely. Please read our shipping policy carefully to understand how we handle your purchases and ensure a smooth delivery experience.

Order Processing Time

All orders placed on au-cigs.com are processed within 1-3 business days. Orders received after 12:00 PM (noon) EST or on weekends and public holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times

We offer multiple shipping options to accommodate your needs. Delivery times vary based on your location and the selected shipping method:

  • Standard Shipping: 5-10 business days within the United States.
  • Expedited Shipping: 2-4 business days within the United States.
  • International Shipping: 7-21 business days depending on destination country and customs processing.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, carrier disruptions, or natural events.

Shipping Charges

Shipping costs are calculated at checkout based on the shipping method, package weight, and destination. Occasionally, promotional offers may include free shipping; details will be clearly displayed on the product or checkout page.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and carrier information. You can track your package directly through the carrier’s website or by logging into your au-cigs.com account.

Shipping Restrictions

Due to legal regulations and carrier policies, we do not ship to P.O. boxes, APO/FPO addresses, or certain restricted locations. Additionally, some products may be subject to shipping restrictions based on local laws. If your order cannot be shipped to your address, our customer service team will contact you promptly.

Customs, Duties, and Taxes

For international shipments, customs duties, taxes, and fees may apply depending on your country’s import regulations. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at help@au-cigs.com. We will work with the shipping carrier to investigate and resolve the issue. Claims must be reported within 7 days of the estimated delivery date.

Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to reach out to our customer support team:

We appreciate your business and look forward to serving you with fast, reliable shipping.